PMSL will provide training for small focused groups using PMSL’s approach that concentrates on knowledge and behavioral areas essential to your company’s development in a private and neutral environment.

• Quality Interpersonal Relations
  
• Motivation
• Effective Communication Skills
• Techniques of Persuasion
• Effective Business Writing
• Report Writing
• Public Speaking
• Executive Presentations
• Holding Effective Meetings
• How to be a Good Interviewer
• How to be a Good Interviewee
• Assertiveness Skills
• Dealing with Difficult Customers
• Sales Techniques
• Telemarketing
• Professional Telephone techniques
• Marketing a Professional Service
• Excellent Customer Service
• Emotional Intelligence
• Leadership
• Leading Change Workshop for Managers and Supervisors
• Leading Change Workshop for Employees
• Human Resource Management
• Industrial Court Judgments
• Preparing for the Implementation of the Occupational Safety and Health Act
• Management Responsibilities under the Industrial Relations Act
• Grievance and Dispute Handling
• Industrial Court Familiarity Workshop
• Negotiating a Collective Agreement
• Dealing With Indiscipline on the Job
• Managing the Retrenchment and Severance Benefits Act
• Maternity Protection Act
• Dealing With Criticism and Conflict
• Handling Diversity
• Sexual Harassment Awareness Programme
• Effective Supervisory Skills
• Advanced Supervision
• Administrative Management Skills for Middle Management
• ADMINISTRATION
  • From Secretary to Administrative Assistants
  • Time Management
  • Dealing with Criticism and Conflict
  • Project Management
  • Office Supervision
  • Assertiveness skills
  • Communicating with Corporate Customers
• Training the Trainer
• Coaching
• Executive / Board Retreats
• Team Building
• Stress Management
• Retirement Planning