This programme delivers practical training in dealing in a professional and courteous way with internal and external customers, competitors and members of the public.

Objective of Programme:

To ensure that all staff, as representatives of the organization, learn to present the organization’s image in the way in which it wishes to be presented.

Duration of the Programme:

This programme can be done in one, two or five-day modules, depending on the need in the organization and the depth to which the training needs to go.

Target Group:

Modules can be developed on different levels for Security Guards, Receptionists, customer service staff, sales and marketing personnel, professionals, managers and executives.

Expected outcome: Participants will be able to:-

• Deal with difficult customers
• Understand stress and how it affects themselves and others with whom they interact, on and off the job
• Be conscious of how standards of dress and grooming affect how people perceive them and the organization
• Begin to develop Professional Standards that they wish to adhere to for themselves and their co-workers
• Understand the concept and practice of Business Manners
• Appreciate how a person’s behaviour and attitudes produce a corresponding behaviour and attitude in others
• Understand the principles of Marketing an Image of Professionalism.