Company objectives are the basis for training in the development of verbal and non-verbal communication skills essential to effective performance in any organization.

Objective of Programme:

To impart understanding of how to improve the communication skills of participants and communication systems in the organization.

Duration:

Two days. This can be expanded to a five-day program with practice and feedback on the actual development of communication skills

Target Group:

Suitable for team leaders, persons in positions of supervisory management in relation to staff, employees who interact with members of the public, professionals.

Expected outcome: Participants will be able to:

• Understand the process of communication
• Analyse   and evaluate the communication systems they use in their own organizations
• Spot the gender differences in communication and how to interpret them
• Gain knowledge of effective means of written and verbal communication
• Understand   and identify non-verbal communication
• Practice how to deal with criticism without taking offence