Balancing People, Profits, Time and Results

Do you want to learn how to:

• Manage Time efficiently?
• Delegate effectively?
• Lead and Influence?
• Manage individuals and teams for performance?
• Communicate and motivate?

Duration: Three days

Expected outcome:

• Preparing new Supervisors / Managers for the transition into a leadership role

• Providing supervisory management staff with the tools to manage their people

• Developing communication skills for Supervisors and Managers

• Exploring various ways to positively influence the behaviours of others

• Assisting participants in developing strategies for dealing with motivational challenges

• Understanding and developing the competencies necessary to lead effectively

ROI – Measuring Training Effectiveness

It is indeed difficult to manage what you cannot measure. As productivity, in the face of limited resources, becomes a greater concern, finding ways to get the best “Bang for your Buck” is becoming more important. Join us to explore the value of learning – how to make measurement meaningful!

Duration: ½ day

Managing People for Performance

Performance management involves the creation of an open and interactive work environment which supports the development of skills in employees. It involves building rapport, giving feedback and motivating people using various techniques.

Duration: 2 days

Objective:

This skills training and development program prepares the delegate with tools to give constructive feedback, understand the reasons for underperformance and the ability to empower reports to find solutions.

Expected outcome:

• Set new performance objectives and standards

• Develop effective skills to nurture an environment of open communication

• Develop effective coaching relationships with staff

• Motivate employees to want to achieve targets

• And much more!!!

Effective Business Communications

Good writing skills are an essential part of a successful business. Professionals who represent a business through well-written, precise communication can greatly influence its success in the competitive business environment where information sharing and customer service are vital. From official correspondence and personal letters to business documents and technical reports, writing skills are an essential part of a business career and a skill asset worth creating.

Duration: 3 days

Expected outcome:

Through a practical step by step approach, the programme focuses on the major areas of business writing including:

• Planning
• Drafting and Writing
• Editing
• Email Etiquette
• Report Writing Skills
• Letters and Memos

Creating a Culture of Service

This luncheon is geared towards helping Senior Human Resource and Change Management professionals seeking to gain a competitive advantage in today’s spiralling global economy and enhance service excellence delivered by their staff and organisation.

Duration: 1 day

Programmes for Administrative Professionals Week - Improving your Organisation’s Effectiveness

Do you want to recognize your administrative support staff while improving effectiveness and efficiency?

Duration: Five ½ days

Expected outcome:

This engaging and interactive learning program is geared towards:

• Learning the latest tools and techniques available to manage time efficiently.
• Building effective relationships while becoming more assertive.
• Managing conflict and communication effectively with various personalities.
• Learning more about your personality style.